.png)
Privacy Policy
At The Buyer Assist Group, we are committed to protecting your privacy in
accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and
practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
​
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. We may occasionally notify you about promotions, new services and special offers, events, or articles we
think will be of interest to you.
​
We may send you regular updates by email or by post. If you would rather
not receive this information, email, or write to us. We may also use your information internally to help us improve our services and help resolve any
problems.
What if you do not provide some information to us?
If you do not provide us with full information, we cannot properly advise or assist you with your credit
needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or
ethical reporting or document retention requirements. We hold the information we collect from you in secure computer based storage and lockable filing cabinets.
We ensure that your information is safe by taking reasonable steps to protect your personal information (including credit information) from misuse. We use secure computer based storage systems, lockable filing cabinets and ensure all information is stored behind a password or encrypted system where possible.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do. We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
How can you check, update, or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information, please write to Leonie Cullen – Director – connect@thebuyerassist.com.au – 043930062. We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
Your consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Complaint Resolution
Internal Dispute Resolution
​
Within our business we follow specific procedures to try to resolve any complaints that you may have. If you have a complaint, please contact our Internal Complaints Officer via email at complaints@thebuyerassist.com.au. They will try to resolve all concerns quickly and fairly.
​
External Dispute Resolution
​
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.
​
Australian Financial Complaints Authority (AFCA)
Free call number: 1800 931 678
​
A copy of AFCA’s dispute resolution policy is available at https://www.afca.org.au